Real judgements, distilled

Legal Case Shots

Court judgements broken down into the case type, how the decision played out, and the lesson worth remembering, with the full judgement available as a PDF.

Frequently asked questions

Is this suitable for use in legal research and court filings?+

Legal Case Shots is built to help you quickly identify and understand relevant precedent. For citation in pleadings or filings, always verify against the full judgment PDF and current citation format (e.g., 2026 INSC ___).

How is a "lesson learnt" different from the judgment's holding?+

The holding is what the court legally decided. The lesson learnt translates that into a practical takeaway: what a lawyer should factor into case strategy or client advice as a result of this precedent.

Is the full judgment available, or just a summary?+

Both. Each case shows a distilled summary (case type, key holding, and lesson learnt) and links to the full judgment as a PDF for when you need the complete text for research or citation.

Can I filter judgments by date or case type?+

Yes. Use Advanced Filters to narrow results by decision date and by practice area, including Constitutional Law, Criminal Law, Service & Administrative Law, Family Law, Civil Property & Inheritance, and Labour & Industrial Law.

Can I search judgments by a specific judge?+

Yes. You can filter judgments by the judge or bench that decided the case, which is useful for tracking how a particular judge has reasoned on similar issues across multiple rulings.

What is Legal Case Shots?+

Legal Case Shots is a searchable database of Supreme Court of India judgments, each broken down into the case type, the court's key holding, and a practical lesson learnt, with the full judgment available as a PDF for citation or deeper reading.

Consumer RightsSupreme Court of India

The Branch Manager, Indigo Airlines, Kolkata & Anr. v. Kalpana Rani Debbarma & Ors.

Civil Appeal · 2020 INSC 94Decided 28 Jan 2020
Civil Appeal Nos. 778-779 of 2020
Justice A.M. Khanwilkar · Justice Dinesh Maheshwari

Background

The respondents had checked in for an IndiGo flight from Kolkata to Agartala and were issued boarding passes, but failed to reach the boarding gate before it closed and were treated as a "Gate No Show." They claimed the airline's ground staff left them behind without informing them and snatched away their boarding passes, forcing them to spend two nights in a Kolkata hotel. The District Consumer Forum, the State Commission, and the National Consumer Disputes Redressal Commission had all ruled in the passengers' favour, awarding compensation and costs against the airline.

Decision Breakdown

The Supreme Court held that the consumer fora had wrongly shifted the burden of proof onto the airline without the complainants first establishing the basic facts of any deficiency in service. The complaint did not allege that any announcement was missed, or that the passengers sought and were denied assistance from ground staff, between the time their boarding passes were issued (07:35 a.m.) and the boarding gate's closure (08:58 a.m.). The Court distinguished "Gate No Show" (passenger's own failure to report in time) from "denied boarding" (airline's fault), holding that under the airline's Conditions of Carriage a Gate No Show only entitles a passenger to a refund of government/airport fees, not full compensation. Finding no proven deficiency in service, the Court set aside the orders of all three consumer fora and dismissed the original complaint, while directing that the amount already deposited and withdrawn by the respondents need not be refunded.

Lesson Learnt

Passengers who are issued a boarding pass must proceed promptly to the boarding gate well before the stipulated cut-off (often 25 minutes before departure); airlines are not obliged to escort or wait for a passenger who fails to do so, and a consumer complaint must specifically plead and prove facts showing a deficiency in service rather than relying on sympathy.

The Branch Manager, Indigo Airlines, Kolkata & Anr. v. Kalpana Rani Debbarma & Ors. – Legal Case Shots | LegalAware