B.B. Patel & Ors. vs. DLF Universal Ltd.
Background
The appellants had applied in 1993 to buy four flats in DLF's "Beverly Park-I" project in Gurgaon under a scheme allowing payment over 10 years, and an Apartment Buyer Agreement (ABA) was signed the same year. The appellants later complained to the Monopolies and Restrictive Trade Practices Commission alleging unfair trade practice by DLF (delay in possession, imposition of extra charges, and an one-sided/unconscionable agreement), but the Commission dismissed their complaint in 2009. The appellants challenged that dismissal before the Supreme Court.
Decision Breakdown
The Supreme Court upheld the Commission's finding that DLF had not committed any unfair trade practice, noting the appellants failed to point to any specific unconscionable clause in the ABA and that earlier consumer-law precedents about refund/compensation for builder delay were not applicable since the appellants here wanted possession without paying agreed dues. The Court held that the final relief granted need not strictly follow from the reasoning of the judgment, and, "in the interest of justice", directed DLF to hand over possession of the flats once the appellants paid a reduced lump sum of Rs. 25,00,000 per flat (instead of the much larger sum of over Rs. 31 lakh DLF had claimed as outstanding), within four weeks, with possession to follow within a week of payment.
Lesson Learnt
Even where a consumer/trade-practice complaint fails on the merits because no specific unfair or unconscionable clause is proved, a court can still mould a fair, practical settlement between the parties rather than leave a decades-old dispute over flat possession completely unresolved.