M/s Citicorp Finance (India) Limited v. Snehasis Nanda
Background
The respondent sold his flat to a buyer who arranged a home loan from the appellant finance company to pay the sale price; part of that loan was to be used to pay off the respondent's own existing mortgage with another bank. When the buyer's loan fell short of the full sale price and the buyer defaulted on paying the balance, the respondent sued the finance company (not the buyer) before the National Consumer Disputes Redressal Commission (NCDRC), relying on an alleged "Tripartite Agreement" said to bind the finance company to pay him directly. The NCDRC ruled in the respondent's favour and ordered the finance company to refund Rs. 13.2 lakh with interest.
Decision Breakdown
The Supreme Court set aside the NCDRC's order, holding that the respondent was never a "consumer" of the finance company under the Consumer Protection Act because he had no privity of contract with it - his agreements were with the buyer, and the finance company's only contract was its Home Loan Agreement with the buyer. The Court found the unsigned, unstamped document produced as the "Tripartite Agreement" was never properly proved, and that the burden of proving its existence lay on the respondent (who, if a signatory, ought to have had a copy) rather than on the finance company. Even taking the respondent's case at its highest, the finance company's loan sanction to the buyer never reached the amount the NCDRC had ordered it to pay, so the order was unsustainable on the facts as well as in law.
Lesson Learnt
A person can only bring a consumer complaint against a business with which they have a direct contractual relationship (privity of contract); simply being financially affected by a transaction between two other parties - such as a buyer's lender - is not enough to make someone that lender's "consumer."