Kamlesh Aggarwal v. Narain Singh Dabbas & Anr.
Background
The appellant, a member of a cooperative housing society since 1962, had a plot allotment and registration order passed in her favour by the District Consumer Forum in 1998, which the society never complied with. After 17 years of litigation across the District Forum, State Commission and National Commission over execution and contempt-style penal proceedings against the society's officers, the State Commission set aside a conviction/sentence the District Forum had imposed on the respondents for non-compliance, on the ground that the District Forum had not followed the summary criminal procedure required before convicting someone under the Consumer Protection Act. The National Commission then refused to entertain her second appeal against that order, holding it had no jurisdiction to do so.
Decision Breakdown
The Supreme Court held that the National Commission was legally correct in refusing to entertain the second appeal, since Section 27A of the Consumer Protection Act allows only one further appeal in this chain and bars any other court from entertaining it. However, invoking its special power under Article 142 of the Constitution to do complete justice given the appellant's 17-year ordeal, the Court modified the State Commission's order: instead of simply quashing the conviction/sentence, it remanded the matter to the District Forum with a direction to follow the proper summary-trial procedure under the Code of Criminal Procedure before taking penal action against the society's officers. It also clarified that the appellant retained the separate right to execute the original 1998 decree as a civil decree under Order XXI of the Civil Procedure Code.
Lesson Learnt
A consumer who wins a Forum order is not left remediless just because a later procedural appeal is technically barred: courts can use equitable powers to ensure the original decree is still enforced, even while sending the specific question of penal punishment back to be redone through the correct legal procedure.